Receipt and tag printers

Tintora POS prints straight from the browser, so there’s no software to install. Any printer your tablet or computer already recognizes will work.

What gets printed

• Customer receipt: on 80 mm thermal paper, with the items, the total and a QR code to check the order status.
• Tags: one per garment, 2 × 1 inches (51 × 25 mm), with the order number, the item number and its QR code.
• Store copy: the same receipt, marked as the store’s copy.

One printer or two?

The permanent setup is two, and they're different: the thermal receipt printer (80 mm roll) prints the customer receipt, and the tag printer prints the label or tag for each garment. You connect both under Settings → Printers, each in its own card, and the device remembers them separately.

But you can start with just one. In the Tag printer card choose On the same receipt printer: each tag comes out on receipt paper, cut, with its number in large type and its QR code. It lets you test the whole workflow today and works as a stopgap.

tintorapos.com/app

Tag size (through the browser window)

At the top of the tags screen there's a size picker with four options. You choose once and that computer remembers it:

• Roll 2 × 1 inches: the most common in dry cleaners. One tag per label on the roll.
• Roll 2¼ × 1¼ inches: if your roll is a bit bigger.
• Letter sheet (30 labels): for a regular printer with adhesive sheets.
• Receipt roll (80 mm): comes out of the same receipt printer, to get by for now.

Connect the receipt printer (one tap, no windows)

The right way to print a receipt is to connect the printer straight to Tintora POS. It skips the browser's print window and the system's printer software: you tap Print receipt and the paper comes out.

1. 1On the counter computer, open Tintora POS in Chrome or Edge.
2. 2Go to Settings → Printers.
3. 3Tap Connect USB printer. You'll see a list of what's plugged in: pick your printer and tap Connect.
4. 4Tap Print a test. If the paper comes out with a QR code at the bottom, you're set.
5. 5Pick the paper width (80 mm or 58 mm) and, if a cash drawer is plugged into the printer, check that it opens with the receipt.

Connect the tag printer

1. 1Plug the label printer into the counter computer by USB and load its roll.
2. 2Under Settings → Printers, scroll to the Tag printer card and choose On a connected label printer.
3. 3Tap Connect USB printer, pick your label printer from the list and tap Connect.
4. 4Pick the label printer language: TSPL for almost every budget model (Rollo, Munbyn, Polono, iDPRT, TSC, Xprinter) or ZPL for a Zebra. It's on the box or in the manual.
5. 5Pick the tag size on your roll: 2 × 1, 2¼ × 1¼ or 3 × 1 inches.
6. 6Tap Print a test tag. ONE tag should come out, with the QR code on the left and the text on the right. Scan the QR code with your phone.

From then on, Print tags at the counter and inside the order sends them straight to the printer: one per garment, in one tap, with no print window.

If the test tag comes out wrong

• Nothing prints, or you get a strip of letters: the language you picked isn't your printer's. Switch from TSPL to ZPL (or the other way around) and try again.
• It prints off-center or skips blank labels: the size you picked isn't your roll's. Change it. If it keeps happening, have the printer measure its roll (the manual calls it “calibrate”; it's almost always holding down the feed button).
• It comes out upside down: that's not a fault; it depends on which side the paper exits. It reads and scans the same.
• It says the system is holding the printer: you're on Windows. Connect it by serial port (COM) or keep tags on the browser window.

Test tags without owning a label printer

1. 1Connect your receipt printer, as explained above.
2. 2In the Tag printer card choose On the same receipt printer and tap Print a test tag.
3. 3Create a test order with two or three garments and tap Print tags: one comes out per garment, cut.
4. 4Open Production on your phone and scan each QR code with the camera: the right garment changes status.

Which label printer to buy

• Thermal transfer (the kind that uses a ribbon), 203 dpi, with USB. With a resin ribbon the print stands up to solvent, washing and pressing. A direct thermal printer (no ribbon) is cheaper and fine for testing, but its print fades with heat.
• Easy-to-find models: TSC TE200 (speaks TSPL) and Zebra ZD220 or ZD230 thermal transfer (speak ZPL).
• It should speak TSPL or ZPL. Nearly all Rollo, Munbyn, Polono, iDPRT, TSC and Xprinter models speak TSPL; Zebra printers speak ZPL. Both work.
• Avoid the ones that only work with their own phone app (many small Bluetooth “home label” printers): they don't take commands from other software.
• Dymo and Brother QL use their own language. They work with Tintora POS, but through the browser window, not directly.
• Buy the right supplies with it: a resin ribbon and staple tags or dry-cleaning labels that stand up to solvent and heat.

Depending on your device

• Mac, Chromebook, Linux or Android tablet: direct USB connection. It's the cleanest path.
• Windows: the printer's own software holds the USB and won't let anyone else talk to it. Two ways out: connect it by serial port (COM) if your printer has one, or use Chrome's silent mode right below.
• iPad or iPhone: the system doesn't let a page talk straight to the printer. You print through AirPrint, with the print window.

Windows: print the receipt without the print window

1. 1In Windows, set your receipt printer as the default (Settings → Bluetooth & devices → Printers & scanners).
2. 2Print one receipt with the normal window: pick your printer under Destination, margins None, scale 100%. Chrome remembers.
3. 3Right-click the desktop → New → Shortcut, and paste this target:

"C:\Program Files\Google\Chrome\Application\chrome.exe" --kiosk-printing https://tintorapos.com/app

Name it Tintora POS and ALWAYS open the system from that shortcut. From there, tapping print sends the paper out by itself, no window.

My printer is on and nothing prints

1. 1In the print window, look at the Destination box. If it says Save as PDF, that's the problem: tap it, choose See more… and select your printer. Chrome remembers it next time.
2. 2If your printer isn't on that list, the computer doesn't have it installed. Install the manufacturer's software (on Mac: Settings → Printers & Scanners → add).
3. 3If Settings → Printers says *the system is holding the printer*, you're on Windows: use the serial port or the silent mode above.
4. 4If blank paper or strange letters come out, that printer doesn't speak the receipt-printer language (ESC/POS). It's usually a label printer: connect it in the Tag printer card, not the receipt one.
5. 5If garbage comes out over the serial port, change the port speed: 9600 or 115200 are the most common.

Printing with the browser window (the fallback)

1. 1Create an order and tap Print receipt or Print tags.
2. 2In the print dialog, choose the right printer.
3. 3Set margins to None and scale to 100%.
4. 4Turn off the browser’s headers and footers.

So it shows up in the print window

• iPad or iPhone: the printer must support AirPrint.
• Android tablet: install your printer manufacturer’s print service plugin from Google Play.
• Windows or Mac computer: install the printer driver and use it like any other printer.

Reprinting

You can reprint from the order details. Receipts can be reprinted freely for the first 15 minutes; after that, a manager has to approve it to prevent duplicate receipts. Tags can be reprinted without approval. Every reprint is logged.