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Customers

Text notifications

Turn on order received, order ready and reminder texts, and customize the wording.

Tintora POS can text your customers at three moments:

  • Order received: when they drop off their clothes.
  • Order ready: when every item is ready.
  • Reminder: if ready clothes aren’t picked up, every few days.
{tienda}: Hi {nombre}! Your order #{numero} is ready for pickup. {enlace}

Words in braces are filled in automatically with each order’s details.

What the customer receives when an order is ready.

Turn them on

  1. 1Go to Settings → Customer notifications.
  2. 2Turn on Send for each notification you want to use.
  3. 3If you like, edit the Message in Spanish and the Message in English. You can use {tienda}, {nombre}, {numero}, {fecha} and {enlace}.
  4. 4Tap Send a test with your own mobile number to see how it arrives.

Each customer gets the message in their language. Reminder frequency and the maximum number of reminders are set in Settings → Your store.

Customer consent

Texts only go to customers with Agrees to text messages about their orders checked. Ask them before you check it. If a customer replies STOP, they stop receiving messages.

If a notification doesn’t arrive

Recent notifications lists every message with its result: Sent, Failed, Skipped or Pending. Skipped means the channel isn’t set up yet or the customer didn’t agree to messages. If the SMS channel shows Not set up, contact support.